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Transversal,
founded in 1998 by top researchers from Caltech and
Cambridge universities, is a Cambridge-based developer
of intelligent eService software that enables organisations
to achieve key sales, customer service and efficiency
goals.
Transversal's
flagship service, Metafaq, enables organisations to
increase online sales and reduce the volume of call
and email queries to contact centres by automatically
answering customers' questions online.
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